Elements and Performance Criteria
- Provide services to meet client needs
- Establish strategies to develop effective working relationships with clients to enable the delivery of targeted services
- Negotiate goals and action plans with the client and document in accordance with organisation procedures
- Carry out early or short-term programs with clients as appropriate
- Negotiate comprehensive and longer care programs with the client as appropriate
- Put in place arrangements to meet the specific needs of clients
- Provide client with relevant and current information on alcohol and other drugs and related issues and discuss
- Provide assistance with daily living as appropriate and in accordance with organisation policies and procedures and service guidelines
- Provide immediate help or referral for critical incidents arising from client's alcohol and other drugs use
- Identify relevant occupational health and safety, legal, ethical and duty of care considerations and incorporate in service delivery.
- Plan and implement relapse prevention strategies
- Assist clients with strategies and actions to reduce drug related harm to themselves
- Make referrals to relevant agencies that can assist clients to address other specific needs
- Plan and implement harm minimisation and relapse prevention strategies
- Provide support for additional needs
- Determine additional client issues likely to have an influence on treatment and rehabilitation
- Determine additional service and support needs
- Identify client issues that are outside the scope of the service and/or the scope of the worker
- Inform the client of possible options
- Inform the client of the reasons for seeking other service and support options
- Confirm the client's understanding of options
- Work with the client to determine referral options and responsibilities
- Where appropriate, make referral with client consent and within organisation policy and procedures
- Work with the client to determine case management requirements
- Review client progress
- Implement processes to ensure client's progress is regularly reviewed against negotiated goals and action plans
- Monitor, record and report progress against the plan of care according to organisation guidelines
- Negotiate revised action plans and timelines and write into the plan of care as needed
- Negotiate client exit from the program with the client and provide support in accordance with organisation policies and available resources
- Review outcomes of client work with supervisor and /or colleagues in accordance with organisation policies and procedures
- Evaluate work undertaken with clients
- Review outcomes of client work against care plan goals and document in accordance with organisation policies and procedures
- Discuss outcomes with clients and appropriate persons inside or outside the organisation and document in accordance with organisation policies and procedures
- Put in place processes to ensure feedback from supervisors, clients and other workers and reflection on own practices are incorporated in work activities and services provided
- Identify professional development needs and options and access to ensure ongoing competence